Managing conflicts in control situations

Control situations are characterised by an unequal power balance and tense relations between the actors.
The State Institute for the Development of Agriculture and Rural Regions (Landesanstalt zur Entwicklung der Landwirtschaft und der Ländlichen Räume) is the training institution of the Ministry of Agriculture in Baden-Württemberg. Together with experienced trainers there, PACTeam developed a training for controllers and offered it to different target groups within the agricultural administration. The main topics of these tailor-made trainings include the professional identity of the controller, professional appearance, procedures in control situations and the management of difficult communication situations.